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Privacy & Security

At intuist.ai, we champion the sanctity of data privacy and security. Our platform is designed with a fortress-like security architecture to safeguard your data. We blend cutting-edge technology with strict privacy policies to ensure your information remains confidential and secure.

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Data Collection and Processing

intuist.ai is transparent about the data we collect and how we process it. This section outlines the specific types of data we gather and their intended use.

Facebook Authentication Data

When you sign in using Facebook, we collect and process:

  • Basic Profile Information: Your name, email address, and Facebook user ID for account creation and authentication
  • Profile Picture: Your Facebook profile picture for display within our platform
  • Authentication Tokens: Secure tokens that verify your identity (these are not stored permanently)

Purpose: This data is used solely for user authentication, account management, and providing a personalized experience within intuist.ai.

AI Agent Data

When you create and manage AI agents, we collect:

  • Agent Configuration Data: Settings, preferences, and customizations you apply to your AI agents
  • Conversation Data: Interactions between you and your AI agents for functionality and improvement purposes
  • File Uploads: Documents, images, or other files you choose to share with your agents for training purposes
  • Usage Analytics: Aggregated, anonymized data about feature usage and platform interactions

Purpose: This data enables agent functionality, personalization, and platform improvement while ensuring you maintain complete control.

Technical and Security Data

  • Device Information: Browser type, operating system, and device identifiers for security and compatibility
  • Log Data: IP addresses, access times, and API usage for security monitoring and abuse prevention
  • Cookies and Tracking: Session cookies for authentication and functionality (no advertising tracking)

Data Retention and Deletion

  • Account Data: Retained while your account is active and for 30 days after deletion for recovery purposes
  • Agent Data: Automatically deleted when you delete an agent or deactivate your account
  • Backup Data: Securely purged from all systems within 90 days of account deletion
  • Personal Information: All personal information associated with your account is permanently deleted upon account closure, including Facebook profile data, conversation history, and any uploaded content

Your Data Rights and Personal Information Deletion

You have complete control over your data, including the right to:

  • Access and download all your personal data and information
  • Modify or update your personal information at any time
  • Delete individual agents or your entire account
  • Request complete deletion of all personal information: You can request that we delete all personal information associated with your account, including Facebook authentication data, profile information, conversation history, uploaded files, and any other personal data we have collected
  • Revoke Facebook authentication at any time, which will also remove associated Facebook personal data
  • Request data portability of your personal information in standard formats

Personal Information Deletion Process:

  • Users can request deletion of all personal information through their account settings or by contacting our support team
  • Upon receiving a deletion request, all personal information will be permanently removed from our systems within 30 days
  • This includes all data obtained from Facebook authentication, user-generated content, conversation logs, and any personal files or documents
  • We will provide confirmation once the personal information deletion process is complete
  • Note: Some anonymized usage analytics may be retained for platform improvement, but these cannot be linked back to any individual user

Data Sharing and Third Parties

We do not sell, rent, or share your personal data with third parties except:

  • With your explicit consent for specific integrations (like Google Drive)
  • When required by law or to protect our legal rights
  • With trusted service providers under strict data protection agreements (hosting, security)

How to Request Personal Information Deletion

To exercise your right to delete your personal information, you can:

  • Use the "Delete Account" option in your account settings, which will remove all personal information
  • Contact our privacy team at [email protected] to request specific personal information deletion
  • Submit a deletion request through our support portal

Important: When you request deletion of your personal information, this action is irreversible. All your personal data, including Facebook authentication data, conversation history, uploaded files, and agent configurations will be permanently removed from our systems.

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Secure and Robust Agent APIs

intuist.ai Agent APIs are secured through advanced bearer token mechanisms, ensuring that only authorized entities can access your data. Our API infrastructure is built to detect and prevent unauthorized access, providing a resilient and secure environment for your applications.
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SSL Encryption

All data in transit within intuist.ai is encrypted via SSL. We also offer encryption for data at rest, ensuring comprehensive protection throughout the data lifecycle.
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Global Data Privacy Compliance

Our global server network is designed to comply with regional data privacy laws, ensuring that your data is handled in accordance with local regulations including GDPR, CCPA, and other international privacy frameworks.
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Abuse Prevention

We employ advanced rate-limiting measures to prevent abuse and ensure fair usage. Our commitment to security includes robust defenses against automated threats and malicious activities.
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Secure Data Storage

We ensure that customer data is stored in secure, access-controlled environments. Our platform applies industry best practices for encryption and access management, protecting sensitive information at all times.
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Comprehensive Data Management

intuist.ai offers comprehensive data management practices, including data retention policies and secure deletion mechanisms. We ensure that data is managed responsibly throughout its lifecycle.

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Google Drive Data Processing Details

At intuist.ai, we are committed to ensuring the responsible use, protection, and transparency of Google Drive data in compliance with user expectations and Google's data policies.

Specific Data Collected from Google Drive:

  • File Metadata: File names, sizes, creation/modification dates, folder structure, and file types
  • File Content: The actual content of documents, spreadsheets, presentations, and other files you authorize
  • Access Permissions: Information about file sharing settings and access levels
  • User Identification: Your Google account information for authentication and access control

How We Process This Data:

  • Extract and analyze content to create embeddings for RAG (Retrieval-Augmented Generation) functionality
  • Index file metadata for search and retrieval within your AI agents
  • Store processed data in encrypted, isolated environments specific to your agents
  • Generate contextual responses based on your Google Drive content
  • At no point does intuist.ai edit, delete, or modify Google Drive files

Data Isolation and Security:

  • Your Google Drive data is never accessible to other users or their agents
  • Data is encrypted both in transit and at rest using industry-standard protocols
  • Access is restricted to the specific agent you've authorized
  • No human employees can access your Google Drive content without explicit legal requirement
  • Google Drive data is never shared, transferred, or disclosed to any third parties
  • Data is not used to train any underlying AI models

Data Retention and Access Controls:

  • Google Drive data is stored only as long as the agent remains active
  • Upon agent deactivation or deletion, all corresponding Google Drive data is automatically deleted
  • Only the agent admin has access to the Google Drive data within intuist.ai
  • We adhere to Google's principle of using minimum scopes necessary for functionality

Compliance: We maintain strict compliance with Google's API Terms of Service and data handling requirements, including our certification as a Google CASA Partner through TAC Security.

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TAC Security Google CASA Partner Certification

We are proud to announce our collaboration with TAC Security as a Google CASA Partner. This certification ensures that our platform meets the highest standards of cloud application security as defined by Google.

View the TAC Security Google CASA Certificate

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